Cancellation & Refunds

Welcome to urSoulMantra™! We value your trust in our handcrafted and thoughtfully curated products. To ensure a smooth and transparent shopping experience, please take a moment to review our Cancellation and Return Policy.

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1. Cancellation Policy

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1.1 Order Cancellation
We understand that plans may change; however, we cannot accept cancellations without a valid reason once an order is placed. Cancellations will only be accepted under the following circumstances:

• Shipping Delays: If delivery exceeds the estimated shipping timeframe mentioned on our website, you may request a cancellation.

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1.2 Notification Period
To request a cancellation, please contact us within 3 days of delivery and provide a valid reason. We recommend reaching out to our customer support team promptly to ensure a timely resolution.

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1.3 How to Cancel
Contact our customer support team via the channels listed on our website to initiate your cancellation request. Once approved, we will guide you on the next steps for returning the product (if applicable) and processing your refund.

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2. Return and Refund Policy

At urSoulMantra™, we take pride in delivering high-quality products that are crafted with care. Due to the nature of our items, we have specific guidelines for returns and refunds:

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2.1 Non-Returnable Products
Certain products are non-returnable to ensure their quality and minimize shipping costs. These include:

• Handcrafted Products (e.g., Zen Gardens, Bamboo Fountains): Returns are not accepted unless the product arrives damaged or defective. For any issues, we offer repair or replacement services. If a return is requested, the shipping cost for both sending and returning the product must be borne by the customer.

• Personal Use Items (e.g., Self-care Kits, Herbal Teas, Body Oils): Returns are only accepted if the product arrives damaged or defective.

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2.2 Return Process
If your product qualifies for a return or replacement:

• Notify our support team within 3 days of delivery.

• Provide clear photos of the issue (e.g., damages or defects).

• Follow the instructions provided by our team for further steps.

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2.3 Conditions for Returns

To be eligible for a return:

• The product must be unused, in its original condition, and include all original tags and packaging.

• Returns that do not meet these conditions may be refused.

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2.4 Shipping Costs

Handcrafted Products : The customer is responsible for both the original and return shipping costs.

Personal Use Items: For damaged product, customer may claim refunds or replacement.

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2.5 Refund Process
Once we receive and verify the returned product:

• A refund will be issued to the original payment method.

• Please allow time for the refund to reflect in your account, depending on your payment provider.

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Contact Us
We’re here to help! If you have questions or need assistance with your order, feel free to contact us at care@urSoulMantra.com.

By placing an order with urSoulMantra™, you confirm that you have read, understood, and agreed to this policy.